Resolve Energia Solar is a Brazilian company providing solar energy solutions for residential and commercial clients. To improve customer experience and reduce support demand, they needed a mobile app for users to track installation progress and monitor energy production.

• Clients lacked visibility over the installation stages and post-delivery performance.
• The company received many support calls about order status and next steps.
• There was no unified digital experience aligned with the brand.

As UX Lead, I structured and led SEFA’s first UX team, responsible for driving the design transformation across the organization. Together, we:

• Created SEFA’s first Design System in Figma, aligned with accessibility and scalability principles.
• Standardized the UI across 10+ digital platforms, including taxpayer services, internal dashboards, and the public portal.
• Redesigned the institutional website based on user-centered information architecture.
• Introduced product discovery practices — including stakeholder workshops, user interviews, journey mapping, and prototype validation.
• Worked closely with front-end and product teams to ensure consistent implementation and adoption of the new design standards.

• Prioritized key features with stakeholders (order tracking, status updates, energy monitoring).
• Designed a mobile-first interface and created the Resolve Style Guide in Figma.
• Conducted usability testing with real users to iterate on the onboarding and dashboard flows.
• Delivered high-fidelity prototypes for development.