Mobile App
UI Design
Usability Testing
Energy
Resolve Solar Energy Customer’s App
Overview
Designed Resolve’s customer app to improve clarity during installation and usage, reducing support calls by 50% and enhancing overall user satisfaction.
Client
Resolve Energia Solar
Year
2024
Context
Resolve Energia Solar is a Brazilian company providing solar energy solutions for residential and commercial clients. To improve customer experience and reduce support demand, they needed a mobile app for users to track installation progress and monitor energy production.
Problem
- Clients lacked visibility over the installation stages and post-delivery performance.
- The company received many support calls about order status and next steps.
- There was no unified digital experience aligned with the brand.
My Role
As UX Lead, I structured and led SEFA’s first UX team, responsible for driving the design transformation across the organization. Together, we:
- Created SEFA’s first Design System in Figma, aligned with accessibility and scalability principles.
- Standardized the UI across 10+ digital platforms, including taxpayer services, internal dashboards, and the public portal.
- Redesigned the institutional website based on user-centered information architecture.
- Introduced product discovery practices — including stakeholder workshops, user interviews, journey mapping, and prototype validation.
- Worked closely with front-end and product teams to ensure consistent implementation and adoption of the new design standards.
Solution
- Prioritized key features with stakeholders (order tracking, status updates, energy monitoring).
- Designed a mobile-first interface and created the Resolve Style Guide in Figma.
- Conducted usability testing with real users to iterate on the onboarding and dashboard flows.
- Delivered high-fidelity prototypes for development.
Impact
- 50% reduction in support calls related to installation doubts.
- Clearer communication of the solar onboarding process.
- Increased user satisfaction and reduced friction during the post-sale experience.
Other cases
Mobile App
UX/UI Design
Information Architecture
User Journey
Clube do Remo – Membership App
Created a membership app for Clube do Remo, simplifying payments and strengthening supporter engagement through mobile UX.
Institutional
UX/UI Design
Information Architecture
Web
Fundação Guamá – Website Redesign
Redesigned the institutional website of Fundação Guamá to improve access to content and increase user engagement with a clearer, mobile-friendly experience.
Gov
Design Systems
Web
UX Strategy
SEFA-PA Design System & Website Redesign
Redesigned SEFA’s digital ecosystem with a scalable design system and UX strategy, reducing development time by 30% and reaching 3M+ users.
Let’s talk?Copyright © 2025 Made with a lot of coffee ☕ and Figma Sites.
Mobile App
UI Design
Usability Testing
Energy
Resolve Solar Energy Customer’s App
Overview
Designed Resolve’s customer app to improve clarity during installation and usage, reducing support calls by 50% and enhancing overall user satisfaction.
Client
Resolve Energia Solar
Year
2024
Context
Resolve Energia Solar is a Brazilian company providing solar energy solutions for residential and commercial clients. To improve customer experience and reduce support demand, they needed a mobile app for users to track installation progress and monitor energy production.
Problem
- Clients lacked visibility over the installation stages and post-delivery performance.
- The company received many support calls about order status and next steps.
- There was no unified digital experience aligned with the brand.
My Role
As UX Lead, I structured and led SEFA’s first UX team, responsible for driving the design transformation across the organization. Together, we:
- Created SEFA’s first Design System in Figma, aligned with accessibility and scalability principles.
- Standardized the UI across 10+ digital platforms, including taxpayer services, internal dashboards, and the public portal.
- Redesigned the institutional website based on user-centered information architecture.
- Introduced product discovery practices — including stakeholder workshops, user interviews, journey mapping, and prototype validation.
- Worked closely with front-end and product teams to ensure consistent implementation and adoption of the new design standards.
Solution
- Prioritized key features with stakeholders (order tracking, status updates, energy monitoring).
- Designed a mobile-first interface and created the Resolve Style Guide in Figma.
- Conducted usability testing with real users to iterate on the onboarding and dashboard flows.
- Delivered high-fidelity prototypes for development.
Impact
- 50% reduction in support calls related to installation doubts.
- Clearer communication of the solar onboarding process.
- Increased user satisfaction and reduced friction during the post-sale experience.
Other cases
Mobile App
UX/UI Design
Information Architecture
User Journey
Clube do Remo – Membership App
Created a membership app for Clube do Remo, simplifying payments and strengthening supporter engagement through mobile UX.
Institutional
UX/UI Design
Information Architecture
Web
Fundação Guamá – Website Redesign
Redesigned the institutional website of Fundação Guamá to improve access to content and increase user engagement with a clearer, mobile-friendly experience.
Gov
Design Systems
Web
UX Strategy
SEFA-PA Design System & Website Redesign
Redesigned SEFA’s digital ecosystem with a scalable design system and UX strategy, reducing development time by 30% and reaching 3M+ users.
Let’s talk?Copyright © 2025 Made with a lot of coffee ☕ and Figma Sites.
Mobile App
UI Design
Usability Testing
Energy
Resolve Solar Energy Customer’s App
Overview
Designed Resolve’s customer app to improve clarity during installation and usage, reducing support calls by 50% and enhancing overall user satisfaction.
Client
Resolve Energia Solar
Year
2024
Context
Resolve Energia Solar is a Brazilian company providing solar energy solutions for residential and commercial clients. To improve customer experience and reduce support demand, they needed a mobile app for users to track installation progress and monitor energy production.
Problem
- Clients lacked visibility over the installation stages and post-delivery performance.
- The company received many support calls about order status and next steps.
- There was no unified digital experience aligned with the brand.
My Role
As a UX Designer in an on-demand squad, I was responsible for mapping the user journey, defining feature priorities, designing the UI, and running usability tests to validate the flows.
Solution
- Prioritized key features with stakeholders (order tracking, status updates, energy monitoring).
- Designed a mobile-first interface and created the Resolve Style Guide in Figma.
- Conducted usability testing with real users to iterate on the onboarding and dashboard flows.
- Delivered high-fidelity prototypes for development.
Impact
- 50% reduction in support calls related to installation doubts.
- Clearer communication of the solar onboarding process.
- Increased user satisfaction and reduced friction during the post-sale experience.
Other cases
Mobile App
UX/UI Design
Information Architecture
User Journey
Clube do Remo – Membership App
Created a membership app for Clube do Remo, simplifying payments and strengthening supporter engagement through mobile UX.
Institutional
UX/UI Design
Information Architecture
Web
Fundação Guamá – Website Redesign
Redesigned the institutional website of Fundação Guamá to improve access to content and increase user engagement with a clearer, mobile-friendly experience.
Gov
Design Systems
Web
UX Strategy
SEFA-PA Design System & Website Redesign
Redesigned SEFA’s digital ecosystem with a scalable design system and UX strategy, reducing development time by 30% and reaching 3M+ users.
Let’s talk?Copyright © 2025 Made with a lot of coffee ☕ and Figma Sites.
